Give customers a private place to speak up
Customers can report concerns through the same familiar link instead of searching for the right person or posting publicly out of frustration.
Brief First for roofing
Every roofing customer gets an immediate first response.
You get the whole story before you call back.
Configure your AI Customer Care Specialist in a few minutes and share its link anywhere customers reach you.
When a new lead has questions, your specialist responds immediately, learns what they need, explains your process, and prepares the callback.
When an existing customer reports a problem, it collects the facts, captures how urgent it sounds in the customer's own words, and alerts your team immediately.
When a customer is happy, it can deliver your aftercare, invite a review or referral, and keep the relationship open for future work.
After every conversation, you receive a clear, usable brief in your inbox.
Your specialist. Your business information. Your process. One shareable link.
Try it as a customer for free and see the exact brief it creates.
The business that gave the best first experience wins the job.
One link. Four simple steps.
1
Configure it
Add your company name, service area, business hours, financing and warranty information, aftercare notes, languages, and how you handle new inquiries.
2
Share it
Place the link on your website, Google Business Profile, text replies, estimates, invoices, warranty documents, QR codes, and email signature.
3
Let customers talk
Customers explain what is happening in a natural conversation. Your specialist adapts its questions to the situation instead of forcing everyone through the same form.
4
Receive the brief
Your team receives the customer's contact information, concern, timeline, urgency in their words, expectations, and what your specialist explained — all before the callback.
One specialist across the customer lifecycle.
Protect the customer experience
Catch important details early
Your specialist gathers what happened, when it started, whether conditions are worsening, what the customer has already tried, and what outcome they expect.
Respond with the whole picture
Your team can begin with acknowledgment and a next step instead of making the customer repeat the entire story.
Create more value after the job
Deliver your aftercare consistently
Send the maintenance, inspection, and first-storm guidance you want every customer to receive — in your own words.
Invite reviews at the right moment
When a customer clearly expresses satisfaction, your specialist can invite a review without making every interaction feel like a campaign.
Surface referral and repeat-work opportunities
A customer may mention a neighbor who needs a quote, another property, or a future project. The brief makes sure those details reach your team.
Reconnect without creating more office work
Send past customers a check-in link and let your specialist handle the conversations that come back.
Win more new work
Respond while your competitors are still on voicemail
A homeowner who cannot reach anyone may simply call the next company. Your specialist gives them an immediate, professional place to begin — even after hours or while your team is on a jobsite.
Ask questions relevant to the job
An active leak, a storm-damage inquiry, and a planned replacement should not receive the same contact form. Your specialist changes the conversation based on what the customer says.
Explain your process before the callback
Customers can learn how inspections, estimates, financing, scheduling, and follow-up generally work using information approved by your company.
Prepare your team to close the loop
Your estimator or office staff receives the situation, expectations, timing, and open questions before making contact.
See what lands in your inbox.
These are example briefs from sample conversations — three situations every roofing business knows. Build yours and have a real conversation to see your own.
New-Lead BriefExampleToday · 9:56 PM
Rob T. — hail damage on a ~20-year-old roof in Cedar Park; getting three quotes; call tomorrow morning — adjuster comes Thursday.
Customer + callback
Rob T. · (555) 019-8804 · tomorrow morning
What they want
“Probably a full replacement — the roof's about 20 years old and we had hail two weeks ago.”
Property + location
1418 Cedar Park Dr. — single-story ranch, attached garage under the same roofline (as stated).
A visit-ready address — not “somewhere in Cedar Park.”Timeline + storm flag
Wants it handled before fall · storm-driven (hail, ~2 weeks ago).
Where they are in deciding
Getting three quotes; no visits scheduled yet.
What your specialist conveyed
Helped him think through repair-vs-replace from what he shared — roof age, the hail, his timeline — and was straight that the real answer takes an inspection · walked him through your process: an evaluation visit first, then a firm written quote · he asked about financing — your specialist passed along your 12-month plan, in your words, and left the numbers to you · callback offered and accepted.
Your specialist helped before it asked.Your next steps, in your words — so the customer already knows how you work.Open-floor adds
“The insurance adjuster is coming Thursday — would be good to talk before that.”
The Thursday adjuster detail — a form never catches this.Your callback begins with context — not “So, how can I help?”
Recovery BriefExampleToday · 7:42 AM
Dana M. — leak under the new section at Maplewood Ct.; wants it looked at and fixed; call after 4pm today.
Customer + callback
Dana M. · (555) 014-2231 · after 4pm today
Your callback starts at step 3 — the whole picture before you dial.Job reference
Roof replacement, 214 Maplewood Ct. · crew: Luis · completed June 12
The issue, in their words
“There's a wet spot on the bedroom ceiling, right under the new section. It showed up after last night's rain and it's bigger this morning.”
Her words, exactly — nothing softened, nothing graded.Urgency signals — as stated, for you to assess
Stain spreading since morning; worried about the drywall — “we just repainted that room in May.”
What they expect, in their words
“I just want someone to come look and fix it — I don't want a runaround.”
Prior contact
Left a voicemail at the office yesterday afternoon; no callback yet.
What your specialist conveyed
Apologized without placing fault · callback offer accepted · you were alerted the moment the issue was confirmed.
Caught before it became a review.Open-floor adds
“Please don't send anyone before 4 — I'm at work.” · “The side-gate code is 4482 if no one's home.”
Volunteered at the open floor — a form never catches this.You hear about the issue while there is still time to respond well.
Experience RecordExampleYesterday · 6:18 PM
Priya S. — thrilled with the Oakdale Dr. re-roof; left a review, named a referral, took your care notes.
Job reference
Full re-roof, Oakdale Dr. · crew: Marcus · completed June 30
Satisfaction, in their words
“Honestly the cleanest job site I've ever seen — and they finished a day early.”
What made it good
Finished a day early · yard spotless · Marcus walked her through the work before leaving.
The crew name + what made it good — this is what rolls up into your job-and-crew view.Minor friction, volunteered
Crew arrived 20 minutes earlier than expected on day one.
Aftercare
Offered and delivered your first-storm care notes · asked one question beyond them — “how often should the roof be inspected?”
Her question past your notes shows you exactly where your aftercare sheet is thin.Reviews, referrals & offers
Review — invited, she said yes · referral — “Tom next door is getting quotes” · upsell — not offered (moment didn't call for it).
A review, a referral, and your aftercare delivered — one conversation.Open-floor adds
“That's everything — thanks!”
A good job becomes documented feedback, a review opportunity, and a warmer customer relationship.
Configured by you. Limited by you.
Your specialist speaks from what you give it — and is honest about what it can't know.
It speaks from your setup
- Your company name & your name
- Service area
- Business hours
- What sets your company apart
- How you handle new inquiries
- Financing & payment terms
- Warranty terms, in your words
- Your aftercare instructions
- Languages your team calls back in
- Your callback expectation on issues
- One offer you choose
- Your website
And it knows its limits
- It does not inspect a roof.
- It does not make a final diagnosis.
- It does not promise pricing.
- It does not determine insurance coverage.
- It does not guarantee availability.
Your specialist can make mistakes — but it does not lie, and it never pressures anyone. Anything requiring professional judgment stays with your team, and nothing goes live until you've reviewed it and published it yourself.
Does it save time and money? Yes. Every incomplete voicemail creates another intake call. Every vague form submission requires more questions. Every missed after-hours inquiry may become someone else's appointment. And a concern you never hear about gets more expensive the longer it sits. Your specialist handles the first conversation consistently and hands your team an organized brief. One additional job won, one problem caught early, or a few hours of office time recovered can cover the monthly cost.
Simple pricing — published, flat, everything included.
Every plan is the complete product. Higher plans simply provide more monthly conversation capacity. No contract. No per-location fee. No feature add-ons. No automatic upgrades.
Most start hereStarter$99/month
Includes up to 100 completed customer conversations per month.
Designed for smaller roofing companies beginning with lead intake, customer care, and post-job follow-up.
Growth$199/month
Includes up to 200 completed customer conversations per month.
More capacity for growing teams using the specialist across both new and past customers.
Pro$299/month
Includes up to 320 completed customer conversations per month.
Built for higher-volume operations using the specialist throughout the customer lifecycle.
Every plan includes:
- Your configured Specialist, on one shareable link
- A structured brief after every completed conversation, delivered to your inbox
- New-lead, concern, aftercare, review, referral, and check-in conversations
- Support from a real person
Talk to as many customers as you need — no per-conversation fees, and you're never cut off mid-month. If your volume climbs, upgrading is one tap. You choose whether to upgrade. Your plan is never changed automatically.
Free for seven days. Cancel before the trial ends and you will not be charged.
Build and test yours
You'll pick your plan after you've driven your specialist — with the trial terms in front of you.
Build it. Try it as a customer. See the brief.
Configure your specialist in a few minutes. Have a real conversation with it as though you were one of your customers. Then review the exact brief your team would receive. No integration. No contract. No sales call required before you can experience the product.
Free to try. Choose a plan only after you have seen how it works.