How to make a wrong takeout order a callback, not a review

When it matters

A customer opens their takeout bag at home and finds the wrong dish or something missing. You can still hear from them while the order is fresh.

Put the page there

In your dashboard: Menu & setup → Placards. Choose Receipt code, download the QR, and print it on the receipt that goes in each bag. A scan opens your page with the line: Something not right? Tell us privately — we'll make it right. They tap it, write what happened in their own words, and leave a name and a way to reach them.

What comes back to you

Their exact note lands on your Service tab under Open, with the contact details they left. Use that contact to get back to them. Tap On it when you start handling it, then Done when you've finished.

What it costs

Nothing. It's part of the free page.